Accessibility Statement

Our Commitment

We believe that everyone should have equal access to information and services, regardless of ability. As a non-profit organization serving seniors and individuals with medical needs, we understand that many of our users may have disabilities or age-related challenges that affect how they interact with technology.

Accessibility Standards

Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, internationally recognized standards for web accessibility developed by the World Wide Web Consortium (W3C).

We also work to comply with:

• Americans with Disabilities Act (ADA) - Title III requirements for digital accessibility
• Section 508 of the Rehabilitation Act
• California's Unruh Civil Rights Act and accessibility requirements

Accessibility Features

UserWay Accessibility Widget

We have integrated the UserWay Accessibility Widget, a comprehensive tool that provides 30+ accessibility features. Users can click the accessibility icon (located in the bottom-right corner) to access:

Built-In Accessibility Features

Beyond the UserWay widget, our website is designed with accessibility in mind:

• Semantic HTML: Proper use of headings, landmarks, and ARIA labels
• Keyboard Navigation: All interactive elements are keyboard accessible
• Focus Indicators: Clear visual indicators when navigating with keyboard
• Color Contrast: Text and background colors meet WCAG AA standards (minimum 4.5:1 ratio)
• Responsive Design: Works across all devices and screen sizes
• Alternative Text: All images have descriptive alt text
• Consistent Navigation: Predictable and consistent menu structure
• Skip Links: "Skip to main content" link for screen reader users
• Form Labels: All form fields have clear, associated labels
• Error Identification: Clear error messages and guidance
• Touch Target Size: Buttons and links are at least 44x44 pixels for easy tapping

Assistive Technologies Supported

Our website is designed to work with commonly used assistive technologies, including:

• Screen Readers: JAWS, NVDA, VoiceOver, TalkBack
• Screen Magnifiers: ZoomText, MAGic
• Speech Recognition: Dragon NaturallySpeaking, Voice Control
• Alternative Input Devices: Switch controls, eye-tracking devices
• Browser Tools: Built-in zoom, text-to-speech, reader modes

Browser Compatibility

Our website is compatible with:

• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Apple Safari (latest version)
• Microsoft Edge (latest version)
• Mobile browsers (iOS Safari, Chrome Mobile, Samsung Internet)

Ongoing Efforts

We are committed to continuously improving accessibility. Our ongoing efforts include:

• Regular Audits: Conducting accessibility audits using automated tools and manual testing
• User Testing: Gathering feedback from users with disabilities
• Staff Training: Training our team on accessibility best practices
• Third-Party Reviews: Working with accessibility consultants for expert guidance
• Monitoring Updates: Staying current with WCAG guidelines and accessibility standards
• Remediation: Promptly addressing identified accessibility barriers

Known Limitations

Despite our best efforts, some limitations may exist:

• Third-Party Content: Some embedded content (e.g., videos, maps) may not be fully accessible. We are working with providers to improve this.
• PDF Documents: Some older PDF documents may not be fully accessible. We are in the process of updating these.
• Legacy Features: Certain older features are being updated to meet current accessibility standards.

We are actively working to address these limitations and appreciate your patience.

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us:

When contacting us about an accessibility issue, please include:

• The URL of the page or feature in question
• A description of the problem you encountered
• The assistive technology you were using (if applicable)
• Your browser and operating system

We aim to respond to accessibility feedback within 3 business days and will work to resolve issues as quickly as possible.

Alternative Access

If you are unable to access information on our website due to accessibility barriers, we offer alternative methods:

• Phone Support: Call us at (818) 581-4101 to speak with a representative
• Email Assistance: Email us at [email protected] for help
• In-Person Visits: Visit our office for in-person assistance
• Alternative Formats: Request documents in alternative formats (large print, audio, etc.)

Formal Complaints

If you wish to file a formal complaint about accessibility, you may:

• Contact our Accessibility Coordinator (details above)
• File a complaint with the U.S. Department of Justice: www.ada.gov/filing_complaint.htm
• Contact the California Department of Fair Employment and Housing: www.dfeh.ca.gov

Updates to This Statement

We may update this Accessibility Statement periodically to reflect changes in our accessibility efforts or applicable standards. The "Last Updated" date at the top indicates when this statement was last revised.